Mutu

Delete Your Account

Your data, your choice.

You can ask us to delete your Mutu account and the personal data associated with it at any time. This page explains how, and exactly what gets removed.

How to request deletion

Email us from the phone number/email on your account, or include your account phone number in the message.
Put "Delete my account" in the subject line.
We'll confirm and process your request within 30 days.

Request account deletion

Tapping the button opens your email app with the request pre-filled. Just add your account phone number and send.

What gets deleted

When your request is processed, we permanently delete:

Your profile (name, phone number, city).
Your verification selfie, if you submitted one.
Your listings, wishlists, and preferences.
Your ratings and account history.

What may be kept

For legal, safety, and fraud-prevention reasons, we may retain a limited amount of information for a longer period where the law requires it — for example, records needed to resolve disputes or prevent abuse. Where kept, this data is minimised and secured, and is deleted once no longer required.

Messages you sent to other users may remain visible to those users as part of their own chat history, but will no longer be linked to your profile.

How long it takes

We process deletion requests within 30 days. You'll receive a confirmation once it's done. If you change your mind before then, just reply to your request and let us know.

Questions?

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